Privacy policy

Last updated: September 29, 2026

Cypress Consultants, doing business as Cypress Clinical ("Cypress Clinical," "we," "us," or "our"), operates the website at cypressclinics.com, including all related information, content, features, tools, products and services (the "Services"). The Services are hosted by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, submit a form, communicate with us, or receive text messages from us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or has been de-identified. Depending on how you interact with the Services, we may collect:

  • Contact details, including your name, business or practice name, mailing address, phone number, and email address.
  • Inquiry and business information you provide through our forms, such as whether you own or work with a licensed medical practice, the services your practice offers or plans to offer, your supply needs, and any comments you choose to include.
  • Phone verification information, including your mobile number and the one-time code used to confirm that you control that number.
  • Communications with us, including the content of emails, calls, and text messages you exchange with us.
  • Device and usage information, including your IP address, browser and device type, and how and when you interact with the Services, collected through cookies and similar technologies.
  • Transaction and account information, if you create an account or complete a purchase, including payment details processed by our payment providers.

We do not ask for, and you should not submit, any patient health information or other protected health information through the Services.

Personal Information Sources

We collect personal information directly from you when you submit a form, create an account, or communicate with us; automatically through the Services, including through cookies and similar technologies; and from service providers that collect or process information on our behalf.

How We Use Your Personal Information

  • Responding to your inquiry. We use your information to review your request, assign it to an account manager, contact you by phone, email, or text about your inquiry and account setup, and open and manage your account.
  • Verifying your phone number. When you submit a form, we send a one-time code to the mobile number you provide to confirm that it is valid and belongs to you.
  • Providing and improving the Services, including processing transactions, sending account-related notices, and improving our website and forms.
  • Marketing. We may send promotional emails. We will only send promotional text messages if you have separately agreed to receive them.
  • Security and fraud prevention, including detecting and preventing spam, fraudulent, or abusive submissions.
  • Legal reasons, including complying with applicable law, responding to valid legal process, and enforcing our terms and policies.

Text Messaging (SMS)

When you submit a form on the Services and provide your mobile number, you agree that Cypress Clinical may text you at that number about your inquiry and account setup. These texts may include a one-time verification code and a confirmation that we received your submission.

  • Message frequency varies based on your interaction with us.
  • Message and data rates may apply, depending on your mobile plan.
  • To opt out, reply STOP to any message. You will receive one confirmation text, and we will send no further texts unless you opt in again.
  • For help, reply HELP, call +1 307-342-4058, or email info@cypressconsultant.com.
  • Consent to receive text messages is not a condition of any purchase.
  • Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your mobile number only with the service providers that deliver our text messages (such as our SMS provider, Twilio), solely to send the messages you requested.

How We Disclose Personal Information

Subject to the Text Messaging section above, which controls for mobile numbers and SMS consent, we may disclose personal information:

  • With service providers that perform services on our behalf, such as website hosting (Shopify), SMS delivery and phone verification (Twilio), email, data storage, analytics, payment processing, and customer support. These providers may use your information only to provide services to us.
  • With licensed pharmacies and manufacturers, only as needed to set up and service your account when you ask us to connect you with them.
  • With advertising partners, limited to website usage and device information collected through cookies and similar technologies, to measure and improve our advertising. We do not share your mobile number or SMS consent with advertising partners.
  • When you direct or consent to a disclosure.
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets, or to comply with legal obligations, respond to valid legal process, enforce our terms, and protect our rights and the rights of others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and processed by Shopify and its service providers, which may be located in countries other than where you live. To learn how Shopify uses personal information and about any rights you may have, visit https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their privacy policies.

Children's Data

The Services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

Security and Retention

No security measures are perfect, and we cannot guarantee the security of information you send to us. We keep personal information for as long as needed to respond to your inquiry, maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights, which are not absolute and may apply only in certain circumstances:

  • Access / Know: request access to personal information we hold about you.
  • Delete: request that we delete personal information we hold about you.
  • Correct: request that we correct inaccurate personal information.
  • Portability: request a copy of your personal information in a portable format.
  • Opt out of targeted advertising: opt out of the use of your information for targeted advertising. If your browser sends a Global Privacy Control signal, we will treat it as an opt-out request for that browser and device where required by law. We do not respond to other "Do Not Track" signals.
  • Communication preferences: unsubscribe from promotional emails using the link in any email, and stop text messages at any time by replying STOP. We may still send non-promotional messages about your account.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, and you may use an authorized agent where the law allows.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to file a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Cypress Clinical
30 N Gould St, Ste 4, Sheridan, WY 82801, United States
Email: info@cypressconsultant.com
Phone: +1 307-342-4058